Programs & Services
The VCAAA’s ElderHelp Transportation program provides transportation tickets to Ventura County residents 60 and older and people with disabilities FREE OF COST. The program provides Dial-A-Ride tickets (i.e. paratransit) and/or VCbuspass for non-emergency medical appointments, shopping, visiting family, etc.
The objective of providing transit options is to help the populations we serve remain independent in their communities and sustain their mobility through changing circumstances. Using public transit or paratransit is a resourceful and environmentally conscious way to get around each city and throughout Ventura County.
For more information, or to request tickets, call the VCAAA at 805-477-7300.
VCAAA Transportation "How To" Video
Ventura County Transportation Services
DIAL-A-RIDE / PARATRANSIT
Dial-A-Ride, also know as paratransit, is a transportation service that offers curb-to-curb transit service to eligible riders who are unable to use fixed route buses. To use Dial-A-Ride, riders must call in advance and specify pick-up or drop-off times and locations. Eligibility requirements are set by each transit service provider and may vary throughout the County.
FIXED BUS ROUTES
Fixed Route buses run along pre-determined routes on a fixed time schedule. They are open to use by the general public, unlike most Dial-a-Ride/paratransit buses, which are restricted to eligible clients.
MEDI-RIDES
Frail older adults and people with disabilities may be eligible to receive door-through-door transportation to medical appointments from ElderHelp Medi-Rides. This service is for individuals in greatest need who are unable to take regular route bus or Dial-a-Ride transportation services and who have no other way to get to medical appointments. Transportation can be provided outside of city limits, including throughout Ventura County, Santa Barbara County, and Los Angeles County.
To receive Medi-Rides, individuals must be living at home and not at a skilled nursing or rehabilitation facility. Clients may also not already receive similar services from other agencies, such as Gold Coast Health Plan.
Medi-Rides are limited to one ride per month. Riders will be asked about how they manage their daily activities, such as needing help with walking, bathing, completing chores, and other tasks.
All rides require a minimum of five business days of advance notice to process Medi-Ride Transportation requests.
For more information, or to request a ride or tickets, call the VCAAA at 805-477-7300.
Transportation Complaint Process
» VCAAA Title VI Notice/Complaint Process (PDF)
» ADA Complaint Form (English)
» ADA Complaint Form (Spanish)
