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The VCAAA’s ElderHelp Transportation program provides transportation tickets that are FREE OF COST to Ventura County’s older adults and people with disabilities.
The program can provide:
- Dial-A-Ride tickets (paratransit)
- Fixed-route bus passes (VCbuspass)
- Medi-Rides to non-emergency medical appointments
The program’s goal is to help people remain independent in their communities and sustain their mobility through changing circumstances. Using public transit or paratransit is a resourceful and environmentally conscious way to get around each city and throughout Ventura County.
Please note that as of July 2025, the VCAAA will have limited ability to offer Dial-A-Ride tickets due to reduced transportation funding. Dial-A-Ride tickets will only be available for clients who have the highest level of need.
For more information, or to make a transportation request, please call the VCAAA at 805-477-7300.
Dial-A-Ride
Dial-A-Ride, also know as paratransit, is a transportation service that offers curb-to-curb transit service to eligible riders who are unable to use fixed route buses. To use Dial-A-Ride, riders must call in advance and specify pick-up or drop-off times and locations. Eligibility requirements are set by each transit service provider and may vary throughout the County.
Eligibility for Dial-A-Ride Tickets
- Must be aged 65+ or have a valid ADA card
- Due to limited funding, tickets will only be available to clients who have the highest level of need
Fixed Bus Routes
Fixed-route buses run along pre-determined routes on a fixed time schedule. They are open to use by the general public.
Eligibility for Bus Passes
- Must be aged 60+ or have a valid ADA card
Medi-Rides
Frail older adults and people with disabilities may be eligible to receive door-through-door transportation to medical appointments via ElderHelp Medi-Rides. This service is for individuals in greatest need who have no other way to get to medical appointments.
Transportation can be provided outside of city limits, including throughout Ventura County, Santa Barbara County and Los Angeles County.
Medi-Rides are limited to one ride per month.
This is not an emergency service. All rides require a minimum of five business days of advance notice to process Medi-Ride transportation requests. Rides are subject to vendor availability and not guaranteed.
We are unfortunately unable to provide transportation for medical appointments to clients who have the Gold Coast Health Plan, as this benefit is covered by their plan.
Eligibility for Medi-Rides
- Must be aged 65+ or have a valid ADA card
- Must be unable to take a regular bus or Dial-A-Ride service, and have no other way to get to a medical appointment
- Cannot be employed
- Must be living at home and not at a skilled nursing or rehabilitation facility
- May not be already receiving similar services from other agencies such as Gold Coast Health Plan
Ventura County Transportation Services
Transportation Complaint Process
» VCAAA Title VI Notice/Complaint Process (PDF)
» ADA Complaint Form (English)
» ADA Complaint Form (Spanish)
